I was listening to one of our nurses the other day regarding pet peeves and it got me thinking about one of my own pet peeves - lack of customer service. Our nurse was talking about how she had been thanked profusely by a family member for taking such good care of her husband. Her response was that it was her job and that she loved doing it. Now maybe someone wouldn’t really think about that too hard, but with the experiences I have had lately, it was both refreshing to hear and troublesome at the same time. It was refreshing to hear someone state that they loved their job, and that they were just doing job but it’s more than that. I have observed a lot of people who just are doing their job, but...