Customer Service in Healthcare

I was listening to one of our nurses the other day regarding pet peeves and it got me thinking about one of my own pet peeves - lack of customer service. Our nurse was talking about how she had been thanked profusely by a family member for taking such good care of her husband. Her response was that it was her job and that she loved doing it. Now maybe someone wouldn’t really think about that too hard, but with the experiences I have had lately, it was both refreshing to hear and troublesome at the same time. It was refreshing to hear someone state that they loved their job, and that they were just doing job but it’s more than that. I have observed a lot of people who just are doing their job, but...

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Melinda's Take on It!

In sitting down trying to write an interesting, thought provoking blog…I can’t help but think, well who am I to give ideas on trying to find balance in a daily life?  Of course what I realized is that I am the perfect person to do that, or rather take advice on finding balance.  Why you ask, because I, just like our fabulous and hectic healthcare employees who are always torn between 50 different things and aren’t quite sure where to begin or prioritize what is the most important task… finding balance is hard! But there you have it.  Like everyone else I realized that I was putting “the task” as the most important or prioritized list of what and how to find the balance in my life.  The definition of task, “a job or duty to...


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